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To allow changes to be maintained, you should ensure change in

January 27, 2015

  1. the behavior of the staff.
  2. the hierarchy of the organization.
  3. the values within the organization.
  4. the reward system.

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Andy Teh February 1, 2015 at 4:48 am

Any sustainable improvement will require a change in staff behavior. Therefore, the inclusion of answer option A is puzzling. We suspect that the author of this question intended to make answer option C (values) the best answer. We believe a change in values will more likely drive sustainable improvement in an organization, compared with, say, a change in the organizational structure or a change in the reward system.

This question probably needs to be reworded to improve its overall quality.

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