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		<title>Introducing CPHQ Tutor Plus</title>
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		<pubDate>Mon, 01 Jun 2015 16:58:37 +0000</pubDate>
		<dc:creator><![CDATA[Andy Teh]]></dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[cphq exam questions]]></category>
		<category><![CDATA[cphq tutor]]></category>
		<category><![CDATA[cphq tutor plus]]></category>

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		<description><![CDATA[CPHQ Tutor Plus is an add-on service that provides pertinent, concise custom answers to CPHQ exam questions (actual, practice, study, etc.) and questions related to healthcare quality and patient safety. ]]></description>
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		<title>An organization has asked a CPHQ to help it prepare for a survey by an accrediting body. The quality manager should first</title>
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		<pubDate>Mon, 16 Mar 2015 13:00:11 +0000</pubDate>
		<dc:creator><![CDATA[Andy Teh]]></dc:creator>
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		<description><![CDATA[assign a team for the survey. arrange a mock survey. educate staff about the types of questions that may be asked. review the adherence of the organization to the quality standards of accreditation.]]></description>
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		<title>A low medication error rate in a healthcare organization may be due to</title>
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		<pubDate>Tue, 03 Mar 2015 10:08:43 +0000</pubDate>
		<dc:creator><![CDATA[Andy Teh]]></dc:creator>
				<category><![CDATA[Questions & Answers (Q&As)]]></category>

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		<description><![CDATA[a highly developed culture of safety. a deficient reporting system. staff reluctant to report due to fear of reprisal. the organization failing to adopt a performance improvement approach for error reduction.]]></description>
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		<title>Attempts to align financial incentives of purchasers, payers and providers with provider performance on clinical process and outcome measures encourage</title>
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		<comments>https://www.cphqtutor.com/attempts-align-financial-incentives-purchasers-payers-providers-provider-performance-clinical-process-outcome-measures-encourages/#comments</comments>
		<pubDate>Mon, 16 Feb 2015 08:03:24 +0000</pubDate>
		<dc:creator><![CDATA[Andy Teh]]></dc:creator>
				<category><![CDATA[Questions & Answers (Q&As)]]></category>

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		<description><![CDATA[underutilization. community backlash. overutilization. reengineering.]]></description>
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		<title>Which of the following is the FIRST step in facilitating change in an organization?</title>
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		<pubDate>Mon, 16 Feb 2015 07:48:15 +0000</pubDate>
		<dc:creator><![CDATA[Andy Teh]]></dc:creator>
				<category><![CDATA[Questions & Answers (Q&As)]]></category>

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		<description><![CDATA[Review customer satisfaction surveys Get feedback from staff on the problems to be addressed Identify key people in the organization that should be involved Develop a performance improvement plan]]></description>
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		<title>To allow changes to be maintained, you should ensure change in</title>
		<link>https://www.cphqtutor.com/allow-changes-maintained-ensure-change/</link>
		<comments>https://www.cphqtutor.com/allow-changes-maintained-ensure-change/#comments</comments>
		<pubDate>Tue, 27 Jan 2015 04:40:53 +0000</pubDate>
		<dc:creator><![CDATA[Andy Teh]]></dc:creator>
				<category><![CDATA[Questions & Answers (Q&As)]]></category>

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		<description><![CDATA[the behavior of the staff. the hierarchy of the organization. the values within the organization. the reward system.]]></description>
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		<title>A medication error is regarded as</title>
		<link>https://www.cphqtutor.com/medication-error-regarded/</link>
		<comments>https://www.cphqtutor.com/medication-error-regarded/#comments</comments>
		<pubDate>Fri, 23 Jan 2015 17:27:23 +0000</pubDate>
		<dc:creator><![CDATA[Andy Teh]]></dc:creator>
				<category><![CDATA[Questions & Answers (Q&As)]]></category>

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		<description><![CDATA[malpractice. purposeful. negligence. normal.]]></description>
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		<slash:comments>3</slash:comments>
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		<title>A healthcare organization is seeking accreditation. The first step the healthcare quality professional should take is to</title>
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		<comments>https://www.cphqtutor.com/healthcare-organization-seeking-accreditation-first-step-healthcare-quality-professional-take/#comments</comments>
		<pubDate>Thu, 22 Jan 2015 13:47:48 +0000</pubDate>
		<dc:creator><![CDATA[Andy Teh]]></dc:creator>
				<category><![CDATA[Questions & Answers (Q&As)]]></category>

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		<description><![CDATA[review the organization&#8217;s bylaws , rules , and regulations. become familiar with the appropriate standards. establish a quality assessment committee. review the organization&#8217;s policies and procedures.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>CPHQ Tutor&#8217;s Customer Service Response Times</title>
		<link>https://www.cphqtutor.com/cphq-tutors-customer-service-response-times/</link>
		<comments>https://www.cphqtutor.com/cphq-tutors-customer-service-response-times/#comments</comments>
		<pubDate>Thu, 08 May 2014 19:48:17 +0000</pubDate>
		<dc:creator><![CDATA[Andy Teh]]></dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[email support]]></category>
		<category><![CDATA[response time]]></category>

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		<description><![CDATA[Between October 2013 and April 2014, our average response time for e-mail inquiries and support was 8 hours. ]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Conflict in a quality improvement team is best dealt with by</title>
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		<comments>https://www.cphqtutor.com/conflict-quality-improvement-team-best-dealt/#comments</comments>
		<pubDate>Mon, 20 Jan 2014 12:20:20 +0000</pubDate>
		<dc:creator><![CDATA[Andy Teh]]></dc:creator>
				<category><![CDATA[Questions & Answers (Q&As)]]></category>

		<guid isPermaLink="false">https://www.cphqtutor.com/?p=24057</guid>
		<description><![CDATA[control. assertiveness. confrontation. negotiation.]]></description>
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