Welcome to CPHQ Tutor

Terms & Conditions

CPHQ Tutor Membership Website Terms & Conditions

The CPHQ Tutor Membership Website (the “Site”) is an online information service provided by CPHQ Tutor.

Use of this website and information included on it is subject to the following terms and conditions. Please read this document carefully before accessing or using the site. By accessing or using the site, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use the site. CPHQ Tutor may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You agree to review the agreement periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified agreement.

This web page includes disclaimers and disclosures regarding the following topics:

CPHQ Tutor’s Copyright, Trademark and Intellectual Property Rights
No Warranties and Limitation of Liability
No Guarantee of Results
Links to Third Party Sites
Indemnification
Applicable Law
Liability
Support & Customer Services
Abuse, Threats and Blackmail
Sharing of Login Credentials
Terms of Service / Terms & Condition Change
PayPal Disputes
Slander
Complaints
Privacy Policy
Newsletter
Payment Information
Termination of Subscription
Refund Policy
Communications
Comments and Inquiries Regarding Website

CPHQ Tutor’s Copyright, Trademark and Intellectual Property Rights

All materials on the CPHQ Tutor membership website including without limitation, the CPHQ Tutor logo, design, text, graphics, images, the selection and arrangement thereof, and all software are protected under international copyright laws and are the trademarks and/or other intellectual properties owned, controlled or licensed by CPHQ Tutor. The compilation (meaning the collection, arrangement and assembly) of all content on this website is the exclusive property of CPHQ Tutor and protected by US and international copyright laws. All software used on this site is the property of CPHQ Tutor or its software suppliers and is protected by US and international copyright laws. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to CPHQ Tutor a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the site (such as comment forms, bulletin boards, forums and newsgroups) or by e-mail to CPHQ Tutor by all means and in any media now known or hereafter developed. You agree that you shall have no recourse against CPHQ Tutor for any alleged or actual infringement or misappropriation of any proprietary right in your communication to CPHQ Tutor.

Any information in any of CPHQ Tutor’s publications (including any material in its website) is exclusively for the use of its subscribers/members. CPHQ Tutor is the owner of all rights in the US and throughout the world including copyrights in all literary works, artistic works, photographs, and all other material and copyright subject matter contained in any of our publications in any media (including this website).

The reproduction, publication, communication to the public or any other use of any the foregoing material is strictly prohibited without the express written consent of CPHQ Tutor. Legal action will be taken to the maximum permitted by law against any person or company that breaches copyright by distributing any information in our publications without our prior express written consent.

No Warranties and Limitation of Liability

The information on this website is provided with the understanding that the authors and publishers of this information are not intending to render legal or other professional advice or services. No client relationship is established from making general information available on this site, or from you transmitting an e-mail message to us. None of the information on this site should be used as a substitute for consultation with competent advisors that are able to consider the application of any general information to your specific situation.

CPHQ Tutor is providing this site and its contents on an “as-is” basis and makes no representations or warranties of any kind, express or implied, with respect to the operation of this site, the information, content or materials included on this site. To the fullest extent permitted by law, CPHQ Tutor disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, CPHQ Tutor does not represent or warrant that the information accessible via this site is accurate, complete or current.

CPHQ Tutor will not be liable for any damages of any kind arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property or claims of third parties, including but not limited to damages caused by a virus contained within electronic files of this site or any linked site regardless of prior notice.

No Guarantee of Results

Information on this website, including staff biographies, may include descriptions of successful client representations, strategies or outcomes in matters. The results portrayed were dependent on the facts of the particular matters described, among other variables. Results will differ if based on different facts. We intend no assurance and make no guarantee or prediction regarding new matters, even if they involve similar facts and circumstances. Results in any matter are not necessarily indicative of or similar to results in other matters. CPHQ Tutor cannot guarantee that subscribers/members will pass the Certified Professional in Healthcare Quality (CPHQ) examination after using this site.

Links to Third Party Sites

We may from time to time provide links to or accept links from websites of other parties. We do not control or maintain the material presented by other persons in their websites. The inclusion of any link on this website does not imply any association or relationship between CPHQ Tutor and the person sponsoring the linked site and does not constitute or imply any endorsement, approval or sponsorship of the linked site by CPHQ Tutor, or the endorsement, approval or sponsorship of CPHQ Tutor by the sponsor of the linked site. The links do not imply legal authority to use any protected rights of others reflected in the links. We do not vouch for or assume any responsibility for the content, accuracy or completeness of material presented directly or indirectly in linked sites. If you use any of these links, you will leave this site.

Indemnification

You agree to indemnify, defend and hold harmless CPHQ Tutor, its officers, directors, employees, agents, licensor, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

Applicable Law

You are responsible for complying with the laws of the jurisdiction from which you are accessing this website and you agree that you will not access or use the information on this website in violation of such laws.

Liability

We accept no responsibility for any damage or loss of earnings to yourself in any instance when using CPHQ Tutor digital information products, including but not limited to the CPHQ Tutor membership site and CPHQ Tutor CPHQ exam preparation quizzes. It is your responsibility to assess your preparedness to take the CPHQ exam, and to take appropriate and reasonable action when preparing for the CPHQ exam.

Support & Customer Service

All support, customer services and billing inquiries should be made via the Contact page of our site. Our staff will always do their best to assist you where possible.

Abuse, Threats and Blackmail

Any form of abuse, foul language, threats or blackmail will result in a suspension of your subscription, revocation of your ability to use our support system and you will be banned from all of our websites. Offenders will not be offered or entitled to any refunds in part or full. All attempts to threaten or blackmail us will be reported directly to the relevant legal authorities.

Sharing of Login Credentials

Sharing of your login credentials with any other person or persons is strictly prohibited. Your Username and password must remain solely under your control and must not be shared. Sharing of login credentials is a breach of the terms governing your subscription to the CPHQ Tutor membership website and can result in legal and financial consequences, including, but not limited to, financial penalties and revocation of your access to the CPHQ Tutor website.

By subscribing to the CPHQ Tutor website, you agree to take precautions to procect your Username and password. You may change your password at any time by modifying your profile (when you are logged into the website). You may also contact the CPHQ Tutor Support Team at any time during your subscription for assistance to change your password.

Terms of Service / Terms & Condition Change

Changes to our Terms of Service and terms and conditions will be made without direct notification. It is your responsibility to ensure you check for changes in our terms of service and terms and conditions. All changes are posted in our Blog.

PayPal Disputes

Our ongoing work and support structure means that there should be no instances where a PayPal dispute should be required. If you have a problem with one of our products or services, please contact our support staff and give us an opportunity to correct the problem.

By opening a PayPal dispute, you forfeit your right to any refund or support. We will immediately terminate any service connected to a disputed PayPal payment.

-Not As Described
If you believe any of our products are incorrectly described, you should contact our Customer Services team. We work hard to ensure that all our descriptions are accurate and current.

-Product Not Received
If you have paid for your information product, but you are unable to access it, you should contact our billing department. From time to time, PayPal can take longer than usual to confirm your payment after you have made your purchase. In all cases, you should contact our support department so that they can investigate the issue.

-Unauthorized Payment
An “Unauthorized Payment” dispute should only ever be opened when someone other than the named account holder has used the PayPal account in question to make a payment that you did not authorize. In the event of an “Unauthorized Payment” dispute being opened, we will fully support both the PayPal account holder and PayPal by providing statistical evidence of activity logged on our website by the person who made the payment. PayPal will then use these details including IP, screen resolution and many more statistics to check against your PayPal account and confirm if the purchase was made using your connection and/or PayPal account.

When opening an “Unauthorized Payment” dispute you will have to agree to PayPal terms which include confirming that the information you have submitted is correct and factual, facing legal action if the information is found to be incorrect as this action can be viewed as attempted fraud.

When we receive dispute case details from PayPal, we will freeze all associated accounts and prepare our full defense for the case. This process takes time, resources and money. If PayPal decides that your claim is unjustified, we will take all necessary action to recover from you, the cost incurred when defending your unjustified claim, including legal costs, defense preparation and any other associated costs. We will suspend and/or terminate all accounts and products/services associated with the disputed account, offering no refunds in part or in full. While we will always try to be as fair as we can, we do not think that it is fair to pass the price of defending ourself against an unjustified “Unauthorized Payment” dispute onto our other clients who have not made unjustified claims against us.

Any disputes opened with PayPal that do not provide accurate & valid reasons why it is being disputed will be instantly escalated to PayPal

Slander

Any users found to be making untrue claims about our staff, company, products, services or other areas of our business will be banned from our website and all privileges will be removed. We will pursue all slanderous comments to the full extent of the law. We would like to point out that we have no intention to restrict anyone’s freedom of speech, but we will protect our business name and image against misleading, untrue or otherwise slanderous comments.

Complaints

All complaints should be directed to our Customer Services department who will be happy to assist you and do their best to resolve your complaint to a satisfactory outcome.

Privacy Policy

All details obtained during registration, ordering or other activity on our site are held with the strictest confidence. We will never sell or give your information to any external companies or sites.

Newsletter

Subscribing to our newsletter is optional and involves a double opt in system for added security and verification. We will from time to time send offers and discounts to newsletter subscribers.

Payment Information

You agree to supply appropriate payment for the services received from CPHQ Tutor, in advance of the time period during which such services are provided. If you sign up for our monthly subscription plans, you agree that until and unless you notify CPHQ Tutor of your desire to cancel any or all services received, those services will be billed on a recurring basis.

Termination of Subscription

Termination of your subscription is done by canceling your PayPal profile. Instructions on how to cancel your PayPal profile are found on the ‘Unsubscribe’ page available to subscribers/members of the CPHQ Tutor membership site. Upon canceling your PayPal profile, PayPal will automatically “inform” our system that you have ceased being a member/subscriber, and you will be deemed to be unsubscribed, in which case your account access will be suspended. You may also send an e-mail to our billing department to unsubscribe. Again, once you unsubscribe using this method, you will no longer be billed the monthly subscription fee and your access to the membership site will be suspended. If your subscription covers future usage periods and you cancel, you will have to contact us to ensure that you can continue to log in for the period you have paid for. You can contact us at support@cphqtutor.com.

Individuals who sign up for our one-time payment products will have their subscriptions automatically terminated at the end of the period which they purchased.

No refund, in part or in full, will be given for any canceled products or services.

CPHQ Tutor reserves the right to cancel any account at any time with or without notice.

CPHQ Tutor reserves the right to change the monthly payment amount and any other charges at any time.

Refund Policy

Because CPHQ Tutor is offering a non-tangible and irrevocable digital information product, we do not issue refunds after the subscription is made.

However, under certain circumstances, CPHQ Tutor can offer refunds solely at its discretion.

Communications

Unless otherwise stated, all communications with any member of our staff or company representative, including, but not limited to, e-mail, support tickets, live chat, are copyrighted to CPHQ Tutor and should not be used or reproduced in any manner without our expressed written permission. Reproducing copyrighted material will be a breach of our terms as well as infringement and violation of our copyrights.

Comments and Inquiries Regarding Website

CPHQ Tutor welcomes your comments and feedback regarding this website. Any information, materials, suggestions, ideas or comments sent to CPHQ Tutor will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting CPHQ Tutor an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever.

For additional information about this website, or to update any information provided to CPHQ Tutor through this website, please contact CPHQ Tutor at support@cphqtutor.com.